Tags Verizon Communications

Verizon joins AT&T in asking FCC permission to fully support Wi-Fi calling feature in iOS 9

wifi-calling

Wi-Fi calling – the iPhone feature Apple introduced in iOS 8 – is a really handy feature, routing phone calls over Wi-Fi when the mobile signal is poor or non-existent. There’s just one problem: it’s illegal for U.S. carriers to support the feature because it breaks the TTY text-chat protocol used by some hearing-impaired users. AT&T asked the FCC to grant it a waiver to switch on the service, and now Verizon has done the same.

The two companies have, however, adopted different positions on the service … 

AT&T said that it believed the FCC waiver was a legal requirement, and called out T-Mobile and Sprint for switching on the service without one. Verizon says it does not believe the waiver is necessary, but is applying for one “out of an abundance of caution.” Verizon does already support Wi-Fi calling via one of its own apps, but doesn’t yet support it natively.

Once it’s available on Verizon, you’ll be able to follow our instructions for switching on the service.

Hearing-impaired customers won’t be left out in the cold: both AT&T and Verizon say that they are working on a replacement for the TTY text-chat protocol that will work over Wi-Fi.

Via The Verge


Filed under: iOS, iOS Devices Tagged: AT&T, Federal Communications Commission, iOS, iOS 9, iPhone, Verizon, Verizon Communications, Wi-Fi, wifi calling

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Ben Lovejoy

October 26th

Apple

Mac

Apple discontinues combined Apple Watch + iPhone AppleCare packages

 

Apple-care

On the iPhone 6s and iPhone 6s Plus announcement day, Apple increased the pricing of its AppleCare+ protection plan from $99 to $129. We’ve since discovered that Apple has additionally discontinued its combined plans for the Apple Watch and iPhone. Since the launch of the Apple Watch earlier this year, Apple offered combined packages that allowed a customer to protect both devices on a single plan. Now, customers must purchase both plans separately. The combined packages did not bring any discount or value over purchasing the plans separately, so the discontinuation of the program does not come as a major change for consumers. Apple has told employees that customers who have already purchased the combined plans will not be affected through their deals.

Speck_DFI_Ad_CS-Stacked-Cube_728x90_v1[2]


Filed under: AAPL Company Tagged: Apple Inc, Apple Store, AppleCare, AT&T, Best Buy, Bit, Cost-effectiveness analysis, iPhone, United States, Verizon Communications

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Mark Gurman

September 14th

Apple

Mac

T-Mobile launches competitive new Family Plan, offering $30/per 10GB line

JohnLegere_2015-Jul-14

T-Mobile’s Uncarrier Amped moves are still going strong. Just days after announcing its cross-border ‘Mobile Without Borders’ plan, the magenta carrier has unveiled a brand new family plan.

With the new plan, two customers can get 10GB per line for $100 per month. Each additional line is then $20 per person, each with 10GB data allowance. As a special offer, T-Mobile is also giving customers a fourth line for free. Between now and Labor day, customers will be able to sign up to four lines with 10GB data on each, for $120 per month.

As it has done several times in recent months, T-Mobile is aiming its marketing directly at Verizon customers. In a short comparison table, T-Mobile pits its own plans against similar family plans on ‘Big Red’. It’s no surprise to see that being on #TeamMagenta can save some cash.

As with all Simple Choice plans, customers who sign up get access to all the other benefits of being a T-Mobile subscriber. You’ll get the new ‘Mobile without Borders’ feature, no overages, international data and texting, Music Freedom, Wi-Fi calling and texting as well as Data Stash.Screen Shot 2015-07-14 at 14.51.06

John Legere is quick to point out that Verizon’s supposed $80 plan — which gives 4 lines a shared pot of 10GB — actually costs $140 when you include “data access fees”.

“It’s no surprise Verizon’s spent what looks to be over $100 million in just two months promoting an $80 data plan with 10GB everyone has to share. The catch is, it’s not actually an $80 plan. You can’t actually use any of that data until you pay additional ‘line access’ fees for data you’ve already bought,” said John Legere, president and CEO of T-Mobile. “So, when they say $80, they actually charge a family of four at least $140. And that’s to share 10GB. Leave it to Verizon to push a plan that gives you a pile of data you can’t use unless you fork over more in hidden fees.”

Although it’s a great deal compared to Verizon, it still doesn’t seem quite as good as T-Mobile’s previous 2 for $100 deal which offered two lines of the highest Simple Choice tier with unlimited 4G LTE data. That said, getting four lines for $120 and having 10GB on each line sounds awesome. Especially when you think it’s only $20 more than the older 4 for $100 deal which only gave users 2.5GB each, 10GB total.

Along with the previous two Uncarrier Amped moves, T-Mobile is strengthening its value proposition and has become even more attractive to customers than it already was. The cool carrier just got a lot cooler.


Filed under: AAPL Company Tagged: 4G, family plan, LTE (telecommunication), T-Mobile, United States, Verizon Communications, Verizon Wireless

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Cam Bunton

July 14th

Apple

Mac

T-Mobile hits back at Verizon’s ‘Never settle’ ads, offers free try-out & switch deal

T-Mobile is hitting back at Verizon’s ‘Never settle’ ad campaign, offering to lend Verizon customers a new smartphone and port their existing number to it for a 14-day trial. If customers prefer T-Mobile’s service, the company will pay off Verizon’s Early Termination Fees up to a maximum of $650.

Any outstanding payments on your phone are also paid off, within the same overall limit, when customers choose to trade in their old phone for a new one on T-Mobile’s Simple Choice plan.

T-Mobile promises you won’t lose out if you choose to stay with Verizon. You always retain your existing phone, the carrier will refund any fees incurred on its own network and will pay any costs for switching back to Verizon.

The offer opens on 13th May, running until the end of the month. Visit t-mobile.com or one of the company’s retail stores between those dates for details. The company introduced crowd-sourced coverage maps back in March, extending its LTE data rollover deal to prepaid customers in the same month. Verizon cut most of its data plan prices by $10/month back in February.


Filed under: iOS Devices Tagged: carriers, T-Mobile, Verizon, Verizon Communications

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Ben Lovejoy

May 5th

Apple

Mac

Apple Stores to start offering iPhones via carrier financing on Aug. 20th

Carrier1

A significant number of Apple Stores in the United States will likely begin offering iPhone sales via the latest carrier financing programs later this month, according to several sources. We previously detailed that Apple Stores will soon offer iPhones on AT&T Next, Verizon Edge, and the T-Mobile Jump plans, and now we’ve learned some new information on the matter. We’re told that Apple is tentatively planning to begin rolling out the programs on Wednesday, August 20th as a pilot.

Of course, this could slip back a few days as this new program’s existence has not even been officially confirmed by Apple.  We’ve also been sent a couple of slides from internal Apple employee training materials showcasing what exact plans will be offered. The slide above details the differences between the plans, and the photo below compares the perks of each program. Also, it does not appear that Sprint’s latest financing offerings will be in the mix for Apple Stores anytime in the near future. Will you buy your iPhone 6 at the Apple Store via carrier financing? Tim Cook certainly thinks you should.


Carrier2


Filed under: iOS, iOS Devices Tagged: Apple, Apple Store, AT&T, iPhone, Sprint Nextel, T-Mobile, United States, Verizon Communications

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Mark Gurman

August 12th

Apple

Mac

The four largest carriers now support texting 911, but most emergency call centres don’t

911-Call

When the FCC set a voluntary deadline of yesterday for putting in place technology to allow people to text 911, all four of the main national carriers complied. But since most emergency call centres aren’t yet equipped to receive texts, don’t expect to be using it any time soon.

The FCC said that the ability to text 911 could be a life-saver for those with hearing or speech impairments, as well as in situations where it might be dangerous to make a phone call – while a crime is in progress and the perpetrator within earshot, for example.

But the wireless trade association, the CTIA, warned that even where 911 texting is supported, it’s still impossible to guarantee immediate delivery of texts. We’ve all experienced examples of texts that arrive the next day, so the advice remains to make a voice call wherever possible.

The FCC has uploaded a list of emergency call centres accepting 911 texts. If you attempt to text 911 in an area where the service is not supported, you’ll get a text bounce-back. Needless to say, please do not test the service.


Filed under: Tech Industry Tagged: 911, Ambulance, AT&T, Call centre, CTIA, Emergency, FCC, Federal Communications Commission, Fire Department, police, safety, Sprint Nextel, T-Mobile, Verizon Communications

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Ben Lovejoy

May 16th

Apple

Mac

iPhone sales could be threatened as subsidized costs become more visible, say analysts

iphones

How much did your iPhone cost? If you said $199, $299 or even $399 you’re somewhere near $350 off. As some consciously forget, the carriers often shield the owner from the real total cost of the iPhone. That may not last.

iPhone sales could be hurt as carriers switch from so-called subsidized contracts, where customers pay only a fraction of the cost a new iPhone up-front, to deals where the true cost of the phone is more visible, argues a piece in the WSJ.

Many U.S. iPhone customers are not aware that the full cost of an iPhone ranges from $549 for a 16GB 5c to $849 for a 64GB 5s. The reason is that carriers have traditionally asked for only $0 to $200 up-front, hiding the balance of the cost in the monthly tariff. With carriers now switching to separate instalment costs for the phone, and the cost of upgrading every year or two more visible to consumers, analysts believe some will choose to upgrade less often …

AT&T Inc, which reports first-quarter results Tuesday, sold 15% of its smartphones without a subsidy in the fourth quarter. UBS analyst John Hodulik estimates that figure will rise to 35% this year [...]

Brian Marshall, an analyst at ISI Group, estimates U.S. sales of the iPhone fell 20% in the last quarter of the year following a flat showing the quarter before, as sales growth continues to slow.

The consensus estimate of Q2 iPhone sales was of year-on-year growth of just two percent.

Falling sales due to a switch away from subsidies is a phenomenon that has already been seen in the UK, where it’s common to pay the full cost of the phone up-front in return for much cheaper tariffs. The result has been more people holding onto their existing handsets for three years rather than two.

Not everyone thinks a move away from the subsidized model makes sense. Verizon’s CFO Fran Shammo said that the model “has done wonders for us in this industry, so I think to abandon that I think is a mistake.” But with both AT&T and T-Mobile pushing hard for contracts which separate the cost of the phone from usage charges, it’s likely that the shift will be a permanent one.

The big unknown in all this, of course, is what Apple will offer in the iPhone 6. Make that sufficiently compelling, and consumers will want it, up-front subsidy or not. A recent survey showed that 40 percent of North American consumers planned to buy the new handset, a higher figure than for both the iPhone 5 and 5s when also measured before any official announcement by Apple.


Filed under: AAPL Company, iOS Devices Tagged: Apple, AT&T, Brian Marshall, iPhone, iPhone 5C, iPhone 5S, iPhone 6, iPhone sales, Subsidy, T-Mobile, UBS, Verizon Communications

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Ben Lovejoy

April 22nd

Apple

Mac

Verizon is almost fixed in New York as AT&T announces LTE roaming in Canada on Rogers

lte

Verizon’s problems with LTE capacity in NY are almost at an end, claimed CEO Lowell McAdam during an investor conference on Monday. Describing the issues as “a short-term blip,” he said the company was “now back to where we want to be.”

Verizon identified 49 cell sites in the New York area where capacity was insufficient, and said that all but seven of them had been strengthened.

AT&T, meantime, said that it has become the first U.S. carrier to offer international LTE roaming thanks to an agreement with Rogers Communications to allow customers access to LTE data when visiting Canada. The Rogers LTE network covers approximately 70 percent of Canada.

Roaming is not, however, cheap. For occasional use, you’re charged $15.36/MB. Alternatively, you can sign up for a Data Global Add-on packages at $30/month for 120MB, $60/month for 300MB or $120/month for 800MB. The two more expensive packages also give you 1GB of wifi usage where available.

Full AT&T press release below … 

AT&T Customers Can Now Enjoy 4G LTE Wireless Speeds While Traveling in Canada

AT&T Is First U.S. Carrier to Offer International LTE Roaming

Dallas, Texas, December 09, 2013

AT&T* announced today that it has launched LTE roaming in Canada with Rogers Communications.  The agreement with Rogers makes AT&T the first U.S. carrier to offer international LTE roaming.

AT&T has a broad selection of LTE devices. In fact, about 42 percent of AT&T postpaid smartphone customers use an LTE device.** With today’s announcement, AT&T customers roaming in Canada can use their existing LTE device to surf the web, download apps, upload content and more on Rogers LTE, Canada’s fastest LTE network.

“Our agreement with Rogers affirms our commitment to deliver superior international coverage to our customers,” said Bill Hague, executive vice president, International, Alliances and Integrations, AT&T Mobility. “AT&T customers already have access to the nation’s fastest, most reliable 4G LTE network while in the United States and now they can enjoy LTE speeds while roaming in Canada.”***

Rogers LTE delivers Canada’s fastest download speeds, enabling AT&T customers to stay connected while traveling north of the border. The Rogers LTE network reaches 70 percent of Canadians from coast to coast and continues to expand. This year alone, Rogers will expand its LTE coverage to 95 new markets.

AT&T customers can select from one of three Data Global Add-On packages that offer discounted rates in Canada and over 150 countries – 120MB for $30/mo; 300MB for $60/mo; and 800MB for $120/mo.

To learn more about AT&T’s discount roaming packages, including tips for selecting the best data package for your international travel needs, visit att.com/worldpackages.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

**As reported in AT&T Earnings for 3rd Quarter 2013: About 42 percent of AT&T postpaid smartphone customers now use an LTE device; 70 percent use a 4G-capable device (LTE/HSPA+)

***4G LTE speed claim based on national carriers’ average 4G LTE download speeds. Reliability claim based on data transfer completion rates on nationwide 4G LTE networks. 4G LTE availability varies.


Filed under: iOS Devices Tagged: 4G, 4G roaming, AT&T, Canada, Lowell McAdam, LTE, LTE roaming, New York, Roaming, Rogers Communications, United States, Verizon Communications

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Ben Lovejoy

December 9th

Apple

Mac

Anticipated Retina iPad Mini shortages take effect as carrier dates slip

Photo: slashgear.com

Photo: slashgear.com

Analyst predictions that the Retina iPad Mini would be in short supply in the run-up to the holidays appear to be confirmed by slipping dates for the cellular models at carriers, reports CNET.

Verizon, AT&T, and T-Mobile are all back-ordered on the cellular version of the Mini Retina, with Verizon’s date now slipping to December 2.

Last week, Verizon had been saying November 25. And the carrier isn’t saying when the device may arrive in stores, according to a company spokesperson. T-Mobile is now showing the Mini Retina back-ordered 6-8 weeks. AT&T is saying 21-28 days for orders to ship.

Apple made store purchase of the new iPad Mini exclusive to personal pickup, though availability of cellular models currently looks very poor. Apple is currently quoting availability of 5-10 days for all four major US carriers for iPad Minis ordered from its own website.

The Retina iPad Mini was well-received in reviews and is expected to be a popular holiday gift.


Filed under: AAPL Company, iOS Devices Tagged: Apple, AT&T, CNET, iPad, iPad mini, ipad mini 2, Retina iPad mini, T-Mobile, Verizon Communications

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Ben Lovejoy

November 21st

Apple

Mac

Anticipated Retina iPad Mini shortages take effect as carrier dates slip

Photo: slashgear.com

Photo: slashgear.com

Analyst predictions that the Retina iPad Mini would be in short supply in the run-up to the holidays appear to be confirmed by slipping dates for the cellular models at carriers, reports CNET.

Verizon, AT&T, and T-Mobile are all back-ordered on the cellular version of the Mini Retina, with Verizon’s date now slipping to December 2.

Last week, Verizon had been saying November 25. And the carrier isn’t saying when the device may arrive in stores, according to a company spokesperson. T-Mobile is now showing the Mini Retina back-ordered 6-8 weeks. AT&T is saying 21-28 days for orders to ship.

Apple made store purchase of the new iPad Mini exclusive to personal pickup, though availability of cellular models currently looks very poor. Apple is currently quoting availability of 5-10 days for all four major US carriers for iPad Minis ordered from its own website.

The Retina iPad Mini was well-received in reviews and is expected to be a popular holiday gift.


Filed under: AAPL Company, iOS Devices Tagged: Apple, AT&T, CNET, iPad, iPad mini, ipad mini 2, Retina iPad mini, T-Mobile, Verizon Communications

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Ben Lovejoy

November 21st

Apple

Mac
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