Tags Support

Feature Request: Family Sharing w/ individual payments, shared iCloud storage upgrades, more

I’ve never been a Family Sharing user, Apple’s feature that allows families to share iCloud account access for things like photos and music on both iOS and Mac. But I recently decided to upgrade my Apple Music account to a family plan to take advantage of the discount as I encourage family members and friends to try out the service; that required me to activate the Family Sharing feature that Apple uses to manage family plans for Apple Music.

While you can choose to ignore most of the features of Family Sharing — photos, calendars, and reminders can be accessed through shared folders in their respective apps — once it’s activated, there aren’t any granular settings for each member to disable sharing on a per-feature/app basis. But the even bigger issue is that all purchases from any Apple ID in the family go to a single credit card of the admin (or parent) of the group. In other words, I’m now paying for every app, song, book, or anything else that my family group members purchase from Apple on top of the subscription costs for Apple Music.

more…


Filed under: Feature Request Tagged: Credit card, family sharing, Feature Request, granular, icloud, individual, payments, settings, shared, Storage, support

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Jordan Kahn

March 11th

Apple

Mac

Apple Pay adds support for 50+ new banks and credit unions in the US

Square Apple Pay

Apple has been steadily adding more banks to its list of those officially supported for Apple Pay, and today it adds yet another 50+ for users of the iPhone, iPad, and Apple Watch-based payment service. The new additions include a mix of banks and credit unions across the US, but don’t bring any newly supported institutions to users internationally. Head below for the full list of new banks and credit unions. 

Apple Pay is officially live in Canada, Australia, and the United Kingdom in addition to the US, but the rollout of banks in other regions has lagged behind the US rollout considerably. While Apple supports hundreds of banks and credit unions in the US and adds another 50+ today, it only supports 15 in the UK and only non-bank issued American Express cards in Canada and the UK.

And in addition to almost every month rolling out support for the service to new banks in the US, Apple last month launched support for BJ’s Wholesale Club store cards. BJ’s is the second store card to be supported for the service following Kohl’s card launching back in October. Apple originally announced the feature back in June with partners Kohl’s and JCPenney, but it has yet to launch with additional retailers (or JCPenney).

A full list of the 50+ new banks getting Apple support this week is below:

  • 1st MidAmerica Credit Union
  • Achieve Financial Credit Union
  • Advantage Federal Credit Union
  • Alloy Federal Credit Union
  • Altoona First Savings Bank
  • Altura Credit Union
  • Amalgmated Bank of Chicago
  • Associated Credit Union of Texas
  • Bank of Ann Arbor
  • Beehive Federal Credit Union
  • Brand Banking Company
  • Business Bank of St. Louis
  • Capitol Credit Union
  • Charlotte State Bank & Trust
  • Citizens Bank (AL)
  • Citizens Savings Bank
  • Community Credit Union
  • Credit Union of Texas
  • Earthmover Credit Union
  • Employment Security Credit Union
  • Family Trust Federal Credit Union
  • First Community Bank of Beemer
  • First Interstate Bank
  • First Service Federal Credit Union
  • First Service Federal Credit Union
  • Fort Community Credit Union
  • Georgia Bank and Trust
  • HomeStar and Financial Services
  • Houston Highway Credit Union
  • IDB-IIC Federal Credit Union
  • Jefferson Financial Credit Union
  • Katahdin Federal Credit Union
  • Lion’s Share Federal Credit Union
  • Mainstreet Community Bank of Florida
  • Marine Bank & Trust
  • Marine Federal Credit Union
  • Monona State Bank
  • Navy Army Community Credit Union
  • Northway Bank
  • Oakworth Capital Bank
  • Plaza Park State Bank
  • Reliant Community Credit Union
  • Security Bank and Trust Company
  • Silver State Schools Credit Union
  • Spencer County Bank
  • Summit Community Bank
  • Sundance State Bank
  • The Commerce Bank of Washington
  • Tioga State Bank
  • Torrance Community Credit Union
  • Total Community Credit Union
  • Triangle Credit Union
  • United Community Bank
  • USNY Bank

Filed under: Apple Pay Tagged: ann arbor, Apple, Apple pay, banks, capitol credit union, citizens bank, credit unions, iPhone, support, update, usny bank

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Jordan Kahn

January 22nd

Apple

Mac

2017 Hyundai Elantra latest vehicle with support for Apple’s CarPlay

CarPlay-Hyundai-Elantra-2017

Hyundai today officially announced that its 2017 Elantra will be available this month and the next vehicle to receive support for Apple’s CarPlay platform:

Both smartphone integrations will be available on the 2017 Elantra’s seven-inch Display Audio touchscreen system with rearview camera and Hyundai’s eight-inch touchscreen navigation system with voice texting, access to music stored on the phone and third-party audio apps.

Apple earlier this week published a master list for the first time of car makers and the vehicles confirmed to support CarPlay, its in-dash entertainment platform that provides an iPhone-like experience in vehicles. Some of the vehicles on the list, however, have yet to actually update with full support, Hyundai’s Sonata included.

Hyundai’s press release notes that Elantra “provides an available second USB port for charging because of this wired connection.”

And as for owners of other Hyundai vehicles, the company confirms that it will provide more information on how vehicles using its Fourth-generation navigation system or Display Audio system can upgrade.

Check out Apple’s’ master list of CarPlay partners here. For more information on CarPlay, check out our coverage of what’s coming soon with the latest iOS 9.3 software update.


Filed under: CarPlay Tagged: 2017, Apple CarPlay, CarPlay, elantra, Hyundai, support, update

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Jordan Kahn

January 15th

Apple

Mac

Apple clarifies how Wi-Fi Assist handles cellular data usage in iOS 9

Wi-Fi Assist iOS 9

Buried deep in the Cellular section of the Settings app in iOS 9 is a new networking feature called Wi-Fi Assist that lets your iPhone use cellular data over Wi-Fi during poor connectivity. Intended to remedy those times when your iPhone gets stuck trying to load data on a weak Wi-Fi connection due to range or other issues, Wi-Fi Assist raised a concern for many iPhone users on tiered data plans after iOS 9 was released.

The feature is turned on by default, so users could mistakenly eat up expensive data on a weak Wi-Fi network without realizing cellular data was being used. Addressing concerns that have been raised over iOS 9’s Wi-Fi Assist feature, Apple issued a new support document this week that details how the feature handles certain situations (via Six Colors):

 

Wi-Fi Assist will not automatically switch to cellular if you’re data roaming.

 

Wi-Fi Assist only works when you have apps running in the foreground and doesn’t activate with background downloading of content.

 

Wi-Fi Assist doesn’t activate with some third-party apps that stream audio or video, or download attachments, like an email app, as they might use large amounts of data.

 

While Apple acknowledges that Wi-Fi Assist may use “a small percentage higher” amount of data for most users, it clarifies that the status bar will signal the change between Wi-Fi to cellular connectivity. Apple also mentions that Wi-Fi Assist works with most (but presumably not all) apps including Safari, Apple Music, and Maps, which can potentially be data heavy.

Wi-Fi Assist can be managed under Settings > Cellular > Wi-Fi Assist.


Filed under: iOS Tagged: Apple, Data usage, iOS 9, support, Wi-Fi Assist

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Zac Hall

October 14th

Apple

Mac

Apple to begin offering AppleCare through Best Buy for iPhone 6S

applesis

Apple and Best Buy have agreed to begin selling both the standard AppleCare protection plan for Macs and the more premium AppleCare+ for iPhones, iPads, and the Apple Watch through Best Buy stores, according to sources. The plans call for Best Buy to begin offering the AppleCare plans in its stores at checkout around the week of September 14th, just ahead of the iPhone 6S launch. This will mark a notable expansion of the Apple and Best Buy relationship, and Best Buy will become one of the only retailers, aside from select U.S. carriers, to offer AppleCare outside of an Apple Store.

The AppleCare plans sold through Best Buy will operate identically to the offerings sold directly from Apple, but they will also combine in Best Buy’s standard warranty. Customer who purchase an Apple product along with AppleCare through Best Buy will be able to service their devices either directly via Apple or through Best Buy itself. Apple’s next-generation iPhone will likely go on sale around mid-September following a September 9th debut, and the newly added presence of AppleCare at Best Buy will improve the buying experience for some of those buying a new iPhone outside of an Apple Store.

Best Buy had been reluctant to agreeing to selling AppleCare until now in order to promote its own in-house warranty services, according to a source. For its part, Apple has been rapidly improving its AppleCare offerings over the past couple of years, increasing the service’s availability worldwide, improving pricing plus purchasing windows, and expanding the offering to new products. Apple has also been working on ways to create an AppleCare+ plan for Macs, which would mean accidental damage support for laptops, but it appears such an offering is likely still far off.


Filed under: AAPL Company Tagged: Apple watch, AppleCare, Best Buy, iPad, iPhone, iphone 6s, Mac, September, Stores, support, warranty

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Mark Gurman

August 15th

Apple

Mac

HBO Now for iOS gains Chromecast support, more in latest update

hbo-now

HBO Now debuted earlier this year exclusively on Apple TV, iPhone and iPad, but lately it has been making its way to competing platforms. Android handsets and tablets as well as some of Amazon’s Fire-branded devices got HBO Now access a few weeks ago, but now the service is coming to Chromecast via an update to the HBO Now app.

The latest version of HBO Now for iOS was released today, numbered 1.2, and features more than just Chromecast support. You’ll find that you can also now receive push notifications — assumably for new episodes of your favorite shows and the like — as well as the usual bug fixes and performance improvements.

Here’s the full change log:

What’s New in Version 1.2.0

• Push Notifications
• Chromecast Support
• Performance Improvements

You can grab HBO Now on the App Store for free, and an HBO Now subscription is going to run you $14.99 per month after a 30-day free trial.


Filed under: Apps Tagged: Android, app, Chromecast, Google, HBO Now, iOS, support, update

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Stephen Hall

August 6th

Apple

Mac

Facebook Messenger’s free video calling now available worldwide

upload

After adding support for a new cross-platform video chat service through its Facebook Messenger mobile apps, Facebook has now announced that the feature is rolling out to all worldwide.

The feature first launched back in April for users on iOS and Android in Belgium, Canada, Croatia, Denmark, France, Greece, Ireland, Laos, Lithuania, Mexico, Nigeria, Norway, Oman, Poland, Portugal, the UK, the US and Uruguay. Today, Facebook said the feature is now rolled out globally “with the exception of a few countries” that it’s still working on:

Quick update on video calling in Messenger: we’re happy to share we’ve now rolled out the capability globally, with the exception of a few countries we’re still working on improving quality for.

You can check out the new Facebook Messenger video calling feature through the latest versions of the iOS and Android apps.


Filed under: Apps Tagged: Android, countries, cross-platform, expansion, Facebook, how to, iOS, iPhone, Messenger, support, video calling, video chat, worldwide

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Jordan Kahn

May 20th

Apple

How to

Mac

A bunch of iPhones and Macs are about to become ‘obsolete’ in June, losing Apple repair support

No-repair-for-you-obsolete-iPhone-Mac

Apple is about to sunset support for a number of iPhones, Macs, and other products as it plans to switch several models to “Obsolete” or “Vintage” status in June, according to internal documents.

When a device receives Obsolete or Vintage status from Apple — vintage only applies to California and Turkey, where the company is required to continue offering support — it no longer offers service or repair support through its own Apple retail stores and authorized service providers. It typically begins the process for models 5-7 years after manufacturing has been discontinued and maintains a list on its website here.

iPhone models that are about to get the boot include the iPhone 3G, iPhone 3G (China), iPhone 3GS, and iPhone 3GS (China), all of which become obsolete in Asia-Pacific/Canada/EU/Japan/Latin America and all Apple Retail Stores. These models are also “Vintage” status where applicable in the US.

In addition, the original iPhone loses its vintage status in the US after Apple first made the device obsolete in most countries back in 2013.

A number of Macs are also switching to obsolete status in June, including: MacBook Pro (17-inch, Mid-2009), iMac (20-inch, Mid 2007), and iMac (24-inch, Mid 2007). These will no longer be supported for repair or service in AP/CN/EU/JP/LA/U.S. and all Apple Retail Stores. In addition, a few products lose their vintage status after previously becoming obsolete outside of the US, including MacBook Pro (17-inch, 2.4GHZ), MacBook Pro (15-inch, 2.4/2.2GHZ), AirPort Express Base Station, Xserve (Late 2006), and Xserve RAID (SFP, Late 2004).

All of the products above will officially move to their new status on June 9, 2015, and no longer be supported for repair by Apple Stores or authorized resellers, but Apple continues to offer support by phone for AppleCare customers. 

Here’s the full list:

iPhone (Obsolete in AP/CN/EU/JP/LA and Apple Retail stores, vintage in U.S.)

  • iPhone 3G
  • iPhone 3G (China)
  • iPhone 3GS
  • iPhone 3GS (China)

iPhone (Obsolete in AP/CN/EU/JP/LA/U.S. and Apple Retail stores)

  • Original iPhone

Macs (Obsolete in AP/CN/EU/JP/LA/U.S. and Apple Retail stores)

  • MacBook Pro (17-inch, Mid-2009)
  • iMac (20-inch, Mid 2007)
  • iMac (24-inch, Mid 2007)
  • MacBook Pro (15-inch, 2.4/2.2GHZ)
  • MacBook Pro (17-inch, 2.4GHZ)

Other:

  • AirPort Express Base Station
  • Xserve (Late 2006)
  • Xserve RAID (SFP, Late 2004)

Filed under: AAPL Company, iOS, Mac Tagged: 3G, 3gs, china, iPhone, iPhones, Mac, Macs, Obsolete, original iPhone, repair, support, vintage

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Jordan Kahn

May 15th

Apple

Mac

Apple confirms tattoo issue with Apple Watch in updated support document

tattoo

Apple has confirmed reports of problems using the Apple Watch on tattooed wrists. The company has quietly updated a support page on the heart-rate functionality.

Permanent or temporary changes to your skin, such as some tattoos, can also impact heart rate sensor performance. The ink, pattern, and saturation of some tattoos can block light from the sensor, making it difficult to get reliable readings.

Apple Watch owners on Reddit and Twitter have been posting conflicting reports and video, some showing that the heart-rate functionality works fine with their tattoos, others showing either no reading at all or erratic readings … 

The issue seems to primarily affect those with solid areas of deeper inks, like black and red.

For those concerned that the watch may not work at all if it is unable to detect skin contact, I can confirm that all functionality works even when worn over clothing if you switch off wrist-detection in the companion app on the iPhone. The wording here is misleading, as it continues to switch on when you raise your wrist.

wrist-detection

If you’re unable to get a heart-rate reading and want to use your Apple Watch for workouts, the support document suggests using a separate chest-strap heart-rate monitor offering Bluetooth connectivity.


Filed under: Apple Watch Tagged: Apple watch, fitness, Health, heart rate, Heart Rate Sensor, heart rate tracking, issues, sensors, support, tattoos, workout

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Ben Lovejoy

May 1st

Apple

Mac

T-Mobile makes calling & texting Nepal free, waives bills to aid earthquake relief efforts

Nepal-earthquake-red-cross

Many tech companies are attempting to help victims of the devastating Nepal earthquake this week and the latest is T-Mobile. The carrier announced that it’s making calling and texting Nepal free in order to aid relief efforts:

In the wake of the devastating Nepalese earthquake, many T-Mobile customers are trying to stay in touch with their family and friends in Nepal.  T-Mobile is making this easier by waiving and crediting fees for all calls and text messages to and from Nepal from Saturday, April 25 through Saturday, May 16.  Calling and texting to and from Nepal without charges applies to all postpaid and prepaid customers of T-Mobile, MetroPCS, GoSmart Mobile and Walmart Family Mobile with international calling.

T-Mobile also notes that its customers can text to various charities to make a donation that will be charged to their mobile bill:

  • Save the Children – Text NEPAL to 20222 to donate $10 to Save the Children
  • UNICEF – Text NEPAL to 864233 to donate $10 to UNICEF
  • World Vision – Text NEPAL to 777444 to donate $10 to World Vision

Google and Apple have also launched efforts to aid people in Nepal impacted by the earthquake.


Filed under: iOS Tagged: calling, Donation, earthquake, free, Nepal, relief efforts, support, T-Mobile, texting

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Jordan Kahn

April 27th

Apple

Mac
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