Tags iCloud

Comment: Customers deserve a proper response after service outages and botched software updates

It’s been a rough couple of days for Apple’s services. Apple Music took a lengthy hit on Wednesday with subscribers being signed out, then a widespread outage hit multiple services including iCloud on Thursday for several hours. All this during a quarter when Apple is selling itself to investors as a services company, not just the iPhone company, but these outages are way too common.

And it’s not just services. Apple had to re-release iOS 9.3.2 for the 9.7-inch iPad Pro, a minor bug fix update that bricked the company’s latest tablet for a lot of customers. Mistakes happen but it’s Apple’s response after everything is resolved that bothers me…

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Filed under: Opinion Tagged: Apple Music, icloud, iOS

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Zac Hall

June 3rd

Apple

Mac

Apple reporting ongoing iCloud Mail and Notes outage for some users

If you’re currently experiencing issues with iCloud Mail or Notes, then you’re not alone. Apple is currently reporting an ongoing iCloud outage affecting a small percentage of users (which is probably still a lot of people at Apple’s scale) when sending and receiving email with iCloud Mail or using iCloud Notes.

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Filed under: AAPL Company Tagged: Friday the 13th, icloud, Mail, notes

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Zac Hall

May 13th

Apple

Mac

Report: Apple’s cloud services backend revamp held back by internal ‘political quagmire’

The Information is reporting that Apple’s efforts to build out its own cloud infrastructure are being held back by company politics. Apple wants to overhaul its cloud services backends to rely on new technologies built in-house but is facing several roadblocks, attributable in part to power struggle between the Siri group and another group handling other Apple services like iMessage and iTunes.

According to The Information, one engineering manager has already resigned with more likely to follow.

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Filed under: AAPL Company, iOS, iOS Devices, Tech Industry Tagged: Apple, icloud, iOS, iOS devices

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Benjamin Mayo

April 21st

Apple

Mac

Report: Apple’s cloud services backend revamp held back by internal ‘political quagmire’

The Information is reporting that Apple’s efforts to build out its own cloud infrastructure are being held back by company politics. Apple wants to overhaul its cloud services backends to rely on new technologies built in-house but is facing several roadblocks, attributable in part to power struggle between the Siri group and another group handling other Apple services like iMessage and iTunes.

According to The Information, one engineering manager has already resigned with more likely to follow.

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Filed under: AAPL Company, iOS, iOS Devices, Tech Industry Tagged: Apple, icloud, iOS, iOS devices

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Benjamin Mayo

April 21st

Apple

Mac

Apple reportedly working with Chinese server vendor to help bring cloud services in-house

Apple is reportedly working with Chinese server vendor Inspur as it seeks to bring the infrastructure for its cloud services in-house.

Apple currently relies on third-party companies to host its cloud content, most of the capacity currently provided by Microsoft and Amazon Web Services, with Google also recently joining the roster. However, the company is said to be working on developing its own data network and infrastructure in a project codenamed McQueen.

While part of the motivation will be cost, it was also recently reported that security is another significant consideration, Apple being concerned that servers received from third-parties may have been tampered with prior to delivery …

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Filed under: AAPL Company Tagged: Apple data center, Apple data centers, icloud, Inspur, project mcqueen

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Ben Lovejoy

April 11th

Apple

Mac

How to backup and restore SMS and iMessages on a clean iOS install

Have you noticed that virtually every aspect of the personal information on our iPhones can be restored individually via iCloud? Things like photos, mail, contacts, calendars, Safari bookmarks, and notes can all be individually recovered on a fresh install of iOS.

The one thing that sticks out like a sore thumb is text messages and iMessages. Sure, it’s possible to restore text messages if you’re willing to backup and restore the entire contents of your iPhone, but what if you wish to perform a fresh install of iOS and then restore messages?

Fortunately, backing up and restoring SMS texts and iMessages on an individual basis is possible, as long as you’re willing to take some time to follow our step-by-step guide.

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Filed under: How-To, iOS Devices, Tips and Tricks Tagged: backup, iBackupBot, icloud, iCloud backup, iMessage, iTunes, restore, SMS, Text messages

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Jeff Benjamin

April 9th

Apple

Mac

Apple’s iCloud services experiencing downtime for some users

Users are reporting downtime for some of Apple’s iCloud services this afternoon including problems logging in to iCloud and syncing data to apps that access the cloud services for calendars, mail and more.

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Filed under: Apps Tagged: 400 error, Apple, calendar, downtime, error, Fantastical, icloud, Mail, outage, syncing

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Jordan Kahn

April 1st

Apple

Mac

Apple offers a workaround and patch for older iOS devices stuck halfway through the iOS 9.3 update

iOS 9.3 image It seems that some iOS users on older devices are running into a snag during the 9.3 update. If you have an iPhone 5S, iPad Air or earlier model, you might want to wait a few days for the update to the update. Read More

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Devin Coldewey

March 25th

Gadgets

Mobile

Why Apple’s cloud can’t compete

Apple is a company that usually likes to maintain as much control over both its hardware and software as possible. Given this, you'd expect that the company would want to build out its own cloud infrastructure so that it wouldn't have to rely on the likes of Google, Amazon and Microsoft. However, as a new report from The Information's Amir Efrati and Steve Nellis makes clear, Apple isn't even close to having that kind of independence from its biggest rivals when it comes to cloud infrastructure. FROM EARLIER: I’ve never wanted a Tesla more than after watching this ‘Ludicrous Speed’ video The report reveals that Apple has no problems buying up the necessary infrastructure to build out a world-class cloud of its own. The problem, interestingly enough, comes on the software side. "The scale of Apple’s cloud infrastructure needs means that off-the-shelf gear and software from conventional vendors like Cisco or H-P run into performance problems," they write. "Apple’s iCloud, by the estimates of two people familiar with it, requires storing many exabytes of data, meaning that there is no ready-made software on the market that is adequate to handle it. Google and Facebook have similar needs and similar challenges, but both have spent years developing custom hardware and software to address them." This is interesting because online services have long been Apple's biggest weakness. Apps like Apple Music and Apple Maps have definitely improved as they've aged but they've also generally launched well after competing services have grown more popular and they've come with several hiccups along the way. So for now, Apple will have to rely on Google and others to fulfill its cloud needs. In fact, The Information says that it will take years for Apple to catch up, if it ever does. Check out the whole report at this link.

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Brad Reed

March 24th

Apple

Report: Apple developing at least 6 cloud infrastructure projects incl. servers to prevent snooping

Following two reports earlier this month detailing Apple’s deal to move iCloud partly to Google’s Cloud Platform, as well as the company’s efforts at building out its own cloud infrastructure, The Information today offers new details on the projects.

Adding to a report from VentureBeat earlier this week, today’s report offers more details on what Apple is doing with“Project McQueen” that could see the company replacing third-party vendors with more of its own cloud infrastructure. The Information reports that Project McQueen is actually just one of at least six internal efforts at Apple including building its own servers, networking equipment, and “systems that could one day help developers to power their apps.”

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Filed under: iOS Devices Tagged: Apple, cloud, Encryption, FBI, icloud, Infrastructure, project mcqueen, Servers, snooping, spying

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Jordan Kahn

March 23rd

Apple

Mac
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