
Google Docs
suffered an extended outage this week, which raised concerns,
yet again, about the reliability involved with storing mission-critical documents in the cloud. Personally, I'd rather trust Google's redundant server infrastructure than my own hard drive. However, for enterprise users, the problem with cloud outages is that local I.T. staff can't do anything about the problem, unless they use a third-party backup service, for example.
Today, Google is sharing details on what happened to its Docs service, and what it's doing to correct the problem in the future.