Tags At&t

AT&T is losing cellphone customers, fast

AT&T vs T-Mobile, Verizon

AT&T is steaming ahead at full speed with its plan to merge with media company Time Warner. That's probably a good thing for the company's bottom line, as the wireless business is losing customers at speed.

According to an analyst note from Cowen and Company Equity Research, seen by Fierce Wireless, AT&T is leading other carriers in customers departing every quarter. "“When asking postpaid subscribers that have been with their carrier (less than) two years which carrier did they previously have, the top answer for current Sprint, T-Mobile and Verizon respondents was ‘previously AT&T,’ whereas in previous surveys it’s been more mixed," the note reportedly said.

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Chris Mills

January 22nd

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T-Mobile’s new promo lets customers send gifts to AT&T, Verizon subscribers

UC Next, Las Vegas, USA - 05 Jan 2017

Last summer, T-Mobile introduced a new rewards program called T-Mobile Tuesdays. Every Tuesday, T-Mobile subscribers are able to take advantage of a new offer, from free pizzas to free Lyft rides. But next week is different. Next Tuesday, T-Mobile users will not only receive two free FandangoNOW movie rentals, two gas discounts from Shell and a free $15 Lyft ride — they'll also be able to give those rewards away.

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Jacob Siegal

January 21st

Mobile

AT&T just raised activation and upgrade fees for the second time in 9 months

AT&T Activation Fee

January 20th is Inauguration Day, and AT&T is making America great again by increasing the fees it charges customers to activate or upgrade their smartphones. Again.

Less than two weeks after Verizon increased its upgrade fee from $20 to $30, AT&T has confirmed that its upgrade fee and its activation fee will rise from $20 to $25 each. The fees apply to new customers when they activate a smartphone, or to existing customers when they upgrade to a new smartphone. This marks the second time in just nine months that AT&T has increased these fees, seizing the opportunity to follow in the footsteps of its top rival, Verizon, which also just increased its upgrade fee for the second time since last April.

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Zach Epstein

January 20th

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DirecTV Now is seriously broken

DirecTV Now problems

AT&T's streaming service is off to a rough start. After the initial launch giddiness, the service has had major service problems including crashing apps, apps not loading, the wrong channels being shown in regions, and the much-vaunted 72-hour rewind service not functioning at all.

To top things off, an Apple TV update last night that was supposed to fix bugs seems to have broken the Apple TV service for everyone.

As you'd expect, AT&T's customer service is dealing with this super well.

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Chris Mills

January 13th

Uncategorized

Net Neutrality’s Champion Offers One Last Plea

The future of net neutrality looks pretty fucking bleak right now. Next week, FCC Chairman Tom Wheeler will step down after leading the commission for the last three years. During his time as chairman, Wheeler issued the 2015 Open Internet Order, a set of rules that protests net neutrality by prohibiting ISPs from…

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Michael Nunez

January 13th

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Today is the last day you can get DirecTV Now for $35 per month

DirecTV Now promotional pricing

At its introductory price of $35 per month for over 100 live TV channels, AT&T's DirecTV Now is one of the best deals in technology. But sadly, good things can't last forever in a world of profit margins, and prices are going up tomorrow.

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Chris Mills

January 10th

Uncategorized

AT&T customers will get an unexpected refund on their next bill

AT&T Refunds

Hell doesn't appear to be freezing over and it's definitely not April 1st, so I guess this story is actually true. More than 2.7 million AT&T customers will be getting refunds on their bill credits in the next two months, as the Federal Trade Commission settles an issue over AT&T billing for "premium text message services" without the consent of customers.

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Chris Mills

December 8th

Mobile

AT&T Is Full of Shit

AT&T and Time Warner Cable’s top brass met with a US Senate antitrust panel on Wednesday to argue that the proposed $85 billion merger of the two companies would help competition rather than hurt it. This sounds like a big, steamy pile of bullshit.

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Michael Nunez

December 7th

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CBS will come to DirecTV Now as soon as a deal can be reached

DirecTV Now CBS

AT&T's DirecTV Now online streaming service is one of the best deals in the industry, but without CBS, it still feels incomplete. Thankfully, the two corporations haven't given up on reaching a fair deal, as CBS CEO Les Moonves told attendees at the UBS Global Media and Communications conference on Monday.

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Jacob Siegal

December 5th

Uncategorized

The FCC thinks the best feature of AT&T’s new streaming TV plan is illegal

DirecTV Now Launch

Ever since AT&T announced that it was launching a $35 TV plan with unlimited mobile streaming for AT&T customers, the FCC has been all over the company's case.

In a first letter, the FCC laid out its problems with AT&T's "zero rating" policy and how it violates the principle of net neutrality. In a response, AT&T said (paraphrasing a little here) "nah, we thought about it, but it's all good." The FCC's response? Not so fast.

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Chris Mills

December 2nd

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